We value your feedback, questions, and suggestions. If you need any help or have any inquiries, please feel free to contact us through the following channels:​

Our customer service team will reply to your email within 24 hours on working days (Monday to Friday, 9:00 AM – 6:00 PM EST) to provide you with detailed answers and solutions.​

  • Toll-Free Phone Number: 1-800-PENTYA-US (1-800-736-8928)​

You can call our toll-free hotline during working hours to communicate with our customer service representatives directly. They are ready to assist you with order inquiries, product information, after-sales issues, and more.​

  • Live Chat: Visit our official website (www.pentya.com), click on the “Live Chat” button in the bottom right corner of the page. You can chat with our online customer service in real-time during working hours, enjoying quick and efficient communication.​
  • Social Media: Follow us on Facebook (@pentyaUS), Twitter (@pentya_US), and Instagram (@pentya_official). You can send us private messages on these platforms, and we will respond to you as soon as possible. In addition, you can also get the latest product information, promotional activities, and tech tips through our social media accounts.​
  • Mailing Address: pentya Customer Service Center, 123 Tech Drive, San Francisco, CA 94107, United States​

If you need to send us physical documents or return products, please use this address. Please note that when returning products, please attach your order number and a brief description of the reason for return to facilitate our processing.